Patient Information

Access to medical records

You can access your medical records online, please follow the guidance on our Online Services page to register. If you require paper copies, please contact the Practice Manager for further information. The ... [continue] Access to medical records

Accessible Information

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care. The AIS aims to ... [continue] Accessible Information

Armed Forces

Info for Armed Forces Veterans Please see below some information for veterans on mental health and transition, intervention and liaison. Armed-Forces-Veteran_NHS NHS_Veterans_Mental_Health_leaflet Patient-Leaflet-TIL

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Chaperones

There are occasions when patients need to be assessed by a doctor which might involve intimate examinations.  This Practice is committed to putting patients at ease whenever possible. If you ... [continue] Chaperones

Complaints and compliments

Lowther Medical Centre is constantly striving to improve the services we provide to you. We are keen to receive feedback about the service we provide to patients. We particularly like ... [continue] Complaints and compliments

Consent and Capacity

Helping you make important choices – Please click on the link below for further information Read our consent leaflets    

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.   You do not need proof of address or immigration status, ... [continue] How to register

Mental Health

Need help?  Get support from a Mental Health Charity. MIND 0300 123 3393 SAMARITANS 116 123 ANXIETY UK 03444 775 774 NO PANIC 0844 967 4848 PAPYRUS 0800 068 4141 ... [continue] Mental Health

Named GP

All patients at Lowther Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.  The care of your health is a partnership between ... [continue] Patient rights and responsibilities

Practice boundary

Premises Variation

Due to the impact of Covid 19 and increasing demand in Primary Care and to ensure you receive the most relevant care at the earliest opportunity, with the most appropriate ... [continue] Premises Variation

Privacy

Privacy Notice – North Cumbria Primary Care Ltd PRIVACY NOTICE (June 21) The General Practices operating under North Cumbria Primary Care Ltd are located across North Cumbria with effect from ... [continue] Privacy

Query on my medical record

Prospective record data change In line with the NHS Long Term Plan and ‘Data Saves Lives’ Data Strategy, the NHS is working to make it easier for patients to digitally ... [continue] Query on my medical record

Telephone Calls to CHoC

Most calls to CHoC now need to go through the 111 service. Please dial 111 and if 111 decide the call requires a Clinician they will direct your call to CHoC. However, ... [continue] Telephone Calls to CHoC

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

GPDPR – NHS Digital Data Extraction – Deadline 1st September 2021

CONTROLLING YOUR MEDICAL RECORDS – TYPE 1 OPT-OUTS You have the right to control how medical information about you is shared, disseminated or sold, for purposes other than your direct ... [continue] GPDPR – NHS Digital Data Extraction – Deadline 1st September 2021