Lowther Medical Centre

01946 692241

Lines open at 8.00am

Patient rights and responsibilities

Our commitment

To provide you and your family with the best possible primary medical care. To treat you as an individual with courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes, or the nature of your health problems.

Your commitment

To share with us the responsibility of ensuring you enjoy the best of health. We cannot achieve the above aims without the support and involvement of you, the patient.
Please help us to help you.

Help us to help you

You can play your part in helping Lowther Medical Centre to give you a better quality of care by:

  • Being informed about your health or condition, and by asking questions and discussing your care with the doctor or nurse. This will help you to make decisions based on better knowledge and understanding.
  • Knowing your medical history and whether you are allergic to any medicines.
  • Answering questions about your health frankly and honestly.
  • Being considerate towards other people using the surgery and towards staff running our services.
  • Taking care of loaned equipment and returning it promptly when no longer required.
  • Accepting our advice on vaccination, immunisation and health screening programmes.
  • Planning ahead when in need of medication or medical certificates. You will usually know when you will need a new appointment on the same day a repeat prescription or sick note is given.
  • Managing your own health and wellbeing by maintaining a healthy lifestyle, eg avoiding smoking, taking regular exercise and eating a varied healthy diet.

Non-NHS services

We provide non-NHS services such as medical examinations for special purposes eg employment medical records, insurance reports, reports to legal authorities, HGV and DVLA examinations, elderly drivers, fitness to travel etc. A fee will be payable according to standard British Medical Association rates.

Our medical secretary, Alyson Taylor, co-ordinates all of this work, and will be able to advise you if you require more information. She can be contacted via our main switchboard.

Patient confidentiality and data protection

We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the practice team.

Freedom of Information Act

We would hope that this website, our practice booklet and our publication scheme that can be viewed on http://www.foi.nhs.uk/practice?id=8182 will answer most of your questions.

Should you require any further information, please contact us in writing and we will do what we can to assist you.