If you feel unwell, do you need to visit your GP Practice, or could you see your local Pharmacist?
Did you know your Pharmacist can treat many minor ailments. Click here for further information.
2. How to access appointments at the surgery
DURING CURRENT COVID 19 MEASURES, A LARGE NUMBER OF APPOINTMENTS ARE TELEPHONE CONSULTATIONS.
PLEASE DO NOT ATTEND THE SURGERY UNLESS A FACE TO FACE APPOINTMENT HAS BEEN BOOKED BY A MEMBER OF OUR TEAM
PLEASE NOTE – The online appointment booking facility and the ability to book directly at the Reception desk are currently unavailable due to Covid19 measures.
- All emergencies will be seen – please select Option 1 (for EMERGENCIES only) when telephoning the surgery
- Appointments can be made either by telephone (select Option 4 when telephoning the surgery), or via the Online Consults form on our Home page
- If you wish to speak to a Receptionist in private, please ask and we can make a room available for you.
In an emergency it will be necessary to give a few brief details of your problem to the Receptionist. Please be aware that we may not have any free appointments with the GP of your choice, so you may have to see another Clinician within the practice.
Telephone consultation appointments
Telephone Consultation Appointments are also available to book ahead with all the Doctors (maximum of 3 days ahead). If you want to speak to a Doctor and this does not require an examination then this option may be more appropriate, for example to discuss results / sick notes / blood tests / medication. Please be prepared to provide the Receptionist with your contact number and brief details of the problem.
It is not always necessary to see a doctor. Most Clinicians (Doctors/Nurse Practitioners) are happy to give advice over the phone and this may be all you need. The Receptionist will ask for your contact number and brief details of the problem. The Clinician will then ring you back at the first opportunity.
Please be aware that 1 appointment is for 1 patient only
Please see our “Who Do I Need to See” section to book the most appropriate appointment
Where patients are seen via our prebooked appointment system, you will normally be seen within 15 minutes of the appointment time or be given an appropriate explanation for the delay. We are most grateful for your tolerance of delays and occasional problems.
All of us, Doctors, Nurses, Health Visitors, Midwives, etc. try very hard to keep to time. Remember that we can only finish the consultation once the problem has been identified and a management plan agreed and the time required to do this is different for every patient.
Think of yourself in the circumstances of your fellow patients before you. Most people who have a serious problem like to have as much time as possible with their Clinician. Your Clinician will always endeavour to use the same time in the most efficient manner compatible with our best standards of care.
Please contact Reception if your child is unwell and needs to be seen the same day and the Receptionist will book an EMERGENCY appointment with one of the Clinicians. Please be prepared to give the Receptionist some details so he/she can ensure your child gets the correct care.
A phone app is now also available for NHS guidance on childhood illnesses. The app was designed, in partnership with the North East, for parents and carers providing NHS advice to help look after their children’s health.
Should a home visit be necessary, please request this if possible before 10.30am to enable the doctors to efficiently plan their visiting circuits. When you phone, be prepared to describe your problems to the Receptionist; this will help the Doctor to decide whether the best possible care can be provided by a home visit. Please remember that it takes much longer to see you at home. Your doctors can see several people at the surgery in the time it takes to drive to a patient’s home. Nevertheless, we will strive to provide an efficient visiting service if this is appropriate for your care.
Lateness and cancellations
If you have a prebooked appointment it is helpful to tell the surgery if you cannot avoid being late. If you are unable to keep an appointment or one is no longer necessary, do try to let us know however late in the day, as we may be able to fit in someone else at short notice.
Make your appointment online!
You can now book selected appointments / cancel your appointment online via Patient Access Service (see below) or download MyGP App
To use the Patient Access service, you will need to do two steps.
1. Register with the Online Patient Access service to create your account
2. Visit the surgery and provide a form of photo ID, ie valid passport or driving licence so that your account can be activated. (Failure to do so will not give you access to these resources)
Please download and complete the Practice Access Activation form here and bring this along with your ID to the reception desk. The forms can also be found in the Reception Foyer near the Information board.
Same Day Health Service
We are now offering booked same day appointments at our Same Day Health Centre at West Cumberland Hospital. It is a new service for Copeland patients to offer more appointments for those who need to see a GP, a nurse or other primary care staff urgently.
The Same Day Health Centre is based in the outpatients department at West Cumberland Hospital – so do not forget you’ll need to pay to park.
It can only be accessed by booking through your own practice – it is not a walk in service.
Please click on the links below for more information: