Lowther Medical Centre

01946 692241

Lines open at 8.00am

Patient survey and results

We would like to share with you some of our patient feedback – both good and bad! 

Each month 50 texts are sent to patients who have had consultations for feedback.  Patients are also able to complete an online form (click on link below).

Friends and Family Test

FEBRUARY 2021 REPORT  Summary Scores for Practice Recommendation = Positive 88%, Negative 6%, Neither 6%

YEARLY REPORT TO DATE (01.01.21 – 28.02.21) = 85% of patients likely to recommend the Practice and 8% of patients unlikely to recommend the Practice

We also would like to share with you our patient and telephone stats which we hope gives you some insight into the amount of patient contact we have at the Practice.

Patient stats for February 2021  Pt Stats (2) – Feb 21   // Patient stats for January 2021  Pt Stats – Jan 21

Telephone stats for February 2021 Telephone Stats – Feb 21

 

We would also like to share with you some of our Complaints/Concerns and actions taken along with some Compliments received.

Feb 2021