We would like to share with you some of our patient feedback – both good and bad!
Each month 50 texts are sent to patients who have had consultations for feedback. Patients are also able to complete an online form (click on link below).
FEBRUARY 2021 REPORT Summary Scores for Practice Recommendation = Positive 88%, Negative 6%, Neither 6%
YEARLY REPORT TO DATE (01.01.21 – 28.02.21) = 85% of patients likely to recommend the Practice and 8% of patients unlikely to recommend the Practice
We also would like to share with you our patient and telephone stats which we hope gives you some insight into the amount of patient contact we have at the Practice.
Telephone stats for February 2021 Telephone Stats – Feb 21
We would also like to share with you some of our Complaints/Concerns and actions taken along with some Compliments received.