We would like to share with you some of our patient feedback – both good and bad! 

Our Practice list size is currently 10,151 patients.   For the last quarter (July-Sept) a total of 5474 patients were seen with a FACE to FACE appointment, a total of 6242 TELEPHONE consultations were made and a total of 597 patients had a HOME VISIT.

That is a GRAND TOTAL of 12,313 patient contacts over the last three month period.

Please click on the link for further details –  Pt Stats – July – Sept 21

Each month 50 texts are sent to patients who have had consultations for feedback.  Patients are also able to complete an online form (click on link below).

Friends and Family Test

JULY 2021 REPORT  Summary Scores for Practice Recommendation = Positive 76%, Negative 18%, Neither 6%

AUG 2021 REPORT  Summary Scores for Practice Recommendation = Positive 84%, Negative 14%, Neither 2%

SEPT 2021 REPORT  Summary Scores for Practice Recommendation = Positive 79%, Negative 18%, Neither 3%

YEARLY REPORT TO DATE (Jan-Sept 2021) = 82% of patients likely to recommend the Practice 🙂 and 13% of patients unlikely to recommend the Practice 🙁

We would also like to share with you some of our Complaints/Concerns and actions taken along with some Compliments received.

Compliments, Complaints September 2021