We would like to share with you some of our patient feedback – both good and bad!
Our Practice list size is currently 10,102 patients. For the last quarter (Oct-Dec) a total of 5537 patients were seen with a FACE to FACE appointment, a total of 6510 TELEPHONE consultations were made and a total of 703 patients had a HOME VISIT.
That is a GRAND TOTAL of 12,750 patient contacts over the last three month period.
Please click on the link for further details – Pt Stats – Oct-Dec 21
Each month 50 texts are sent to patients who have had consultations for feedback. Patients are also able to complete an online form (click on link below).
OCT 2021 REPORT Summary Scores for Practice Recommendation = Positive 90%, Negative 6%, Neither 4%
NOV 2021 REPORT Summary Scores for Practice Recommendation = Positive 86%, Negative 10%, Neither 4%
DEC 2021 REPORT Summary Scores for Practice Recommendation = Positive 91%, Negative 6%, Neither 3%
YEARLY REPORT TO DATE (Jan-Dec 2021) = 85% of patients likely to recommend the Practice 🙂 and 11% of patients unlikely to recommend the Practice 🙁
We would also like to share with you some of our Complaints/Concerns and actions taken along with some Compliments received.